Data protection

9xbd Privacy Policy – How Your Information Is Kept Safe

9xbd believes your privacy is a fundamental right. This policy clearly sets out what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026

SSL encryption

Every piece of your data on 9xbd is protected with 256-bit SSL encryption. No hacker or third party can gain access to your information.

No sale of data

9xbd never sells your personal data to third parties. Your information is used solely for operating our services.

In Your Control

You can request to view, correct, or delete your data at any time. You have full rights over your information.

Secure storage

9xbd servers are hosted in internationally certified data centers, with 24/7 monitoring and regular security audits.

Restricted Access

Only authorized 9xbd staff can access your data, and only when required to provide a service.

Breach notification

In the event of a data breach, 9xbd will notify you within the timeframe required by law.

Summary: 9xbd respects your privacy above all else. This policy is written in plain English so you know exactly what we do — and do not do — with your information.

1 Introduction & applicability

This Privacy Policy applies to all users of the 9xbd platform. By using the 9xbd website, mobile app, or any of our digital channels, you are considered to have accepted this policy.

This policy will tell you:

  • What types of information 9xbd collects.
  • How and why that information is used.
  • How long your data is retained.
  • When and with whom your information may be shared.
  • What rights you have over your own data.

9xbd is an international online gaming platform. We strive to comply with international data protection laws and standards. Your trust is our most valuable asset.

2 What data is collected

9xbd collects only the information necessary to operate the platform and improve our services. We do not collect data that is not required.

Type of data Example Reason for collection
Identity-related Name, date of birth, NID number Account Verification
Contact information Email, phone number Account Management
Financial information Payment methods, transaction history Payment processing
Device Information IP address, browser, OS Security & fraud prevention
Usage data Game history, login times Service Improvement
Our assurance: 9xbd never stores your full card number or bank password. Financial information is held in encrypted form only.

3 Purpose of data use

9xbd uses your information for the following purposes:

  • Account creation and management: Keeping your account running correctly and verifying it.
  • Payment processing: Processing deposits and withdrawals safely and securely.
  • Customer support: Helping you resolve issues.
  • Fraud prevention: Keeping your account and the platform secure.
  • Service Improvement: Analyzing data to improve your experience.
  • Legal obligations: Retaining data necessary to comply with applicable laws.
  • Promotional communications: Offers and updates sent only with your consent.

9xbd does not use your data for unrelated purposes. If we ever need to use your information for a new purpose, we will seek your consent first.

4 Data storage & retention period

9xbd retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account information: For the lifetime of the account and a minimum of 5 years after closure.
  • Financial transaction records: Generally 7 years as required by legal obligations.
  • Log files & device information: Up to 12 months maximum.
  • Customer support records: Up to 3 years after last contact.
  • Cookies: Until end of session by type, or up to 2 years maximum.

Upon expiry, data is automatically and securely deleted.

5 Sharing data with third parties

9xbd never sells your data to third parties. However, in limited circumstances, some information may be shared with certain partners:

  • Payment processors: To complete mobile banking and bank transfers.
  • Identity verification providers: To complete the KYC process.
  • Technology partners: For platform operation and security.
  • Law enforcement authorities: In cases of a court order or legal requirement.

We have strict confidentiality agreements with all third-party partners. They may not use your data for any purpose beyond providing services for 9xbd.

Please note: 9xbd never shares your data with third parties for marketing or advertising purposes.

6 Cookies Policy

Cookies are used on the 9xbd website and app. Cookies are small data files stored on your device that help improve your browsing experience.

9xbd uses the following types of cookies:

  • Essential cookies: Login status, session management. The platform cannot function without these.
  • Performance cookies: Page load time & error tracking.
  • Functional cookies: Remembering language preferences and layout settings.
  • Analytics cookies: Analyzing user behavior to improve our services.

Cookies can be disabled in your browser settings; however, doing so may cause certain platform features to not work properly.

7 Your Data Rights

9xbd believes you should have full control over your own data. You have the following rights:

Access

You have the right to know what information 9xbd holds about you.

Right to rectification

You may request correction of any inaccurate or incomplete information.

Right to erasure

You may request deletion of your data under certain circumstances.

Right to restrict processing

You may request that we stop using your data for specific purposes.

Data portability

The right to receive your data in a structured format and transfer it elsewhere.

Right to Object

Your right to object to the use of your data for specific reasons.

8 Protection of minors' data

9xbd strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18.

If a parent or guardian discovers that their child has created an account on 9xbd, please contact our support team immediately. We will close the account and delete all associated data.

9 Technical measures for data security

9xbd uses industry-standard technical measures to protect your data:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-factor authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS protection: Protection against cyber attacks.
  • Regular security audits: Periodic audits by third parties.
  • Backup & disaster recovery: Measures to prevent data loss.
  • Access logging: A record of who accessed what data, and when.
Our assurance: The 9xbd security team monitors the platform 24/7. Any unusual activity is detected and acted upon immediately.

10 Privacy Policy Changes

9xbd may update this Privacy Policy when necessary. For significant changes:

  • A notice will be displayed on the website's homepage.
  • Registered members will be notified via email.
  • The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact & complaints

For any privacy-related questions, concerns, or requests, please contact the 9xbd support team. We typically respond within 48 hours.

Action will be taken after the necessary verification is completed based on the nature of your request. You may be asked a few questions to confirm your identity.

Contact: [email protected] – For privacy-related requests, write "Privacy Request" in the subject line.

Start gaming in a safe environment

9xbd is committed to protecting your privacy. Register today and enjoy gaming on a secure platform.

Register Terms and Conditions
বাংলা